1. Information We Collect
We collect information you provide directly to us, such as when you create an account, subscribe to our services, or contact us for support. This may include:
- Personal identification information (name, email address, phone number)
- Educational information (university affiliation, course preferences)
- Account credentials and profile information
- Payment and billing information
- Communication preferences and feedback
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our educational services
- Process transactions and send related information
- Send technical notices, updates, security alerts, and support messages
- Respond to your comments, questions, and customer service requests
- Communicate with you about products, services, offers, and events
- Monitor and analyze trends, usage, and activities in connection with our services
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
3. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
- With your explicit consent
- To comply with legal obligations or respond to lawful requests
- To protect our rights, property, or safety
- In connection with a business transfer or merger
- With service providers who assist us in operating our platform
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication mechanisms
- Secure data storage and backup procedures
- Employee training on data protection practices
5. Your Rights and Choices
You have certain rights regarding your personal information, including:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Objection: Object to certain processing activities
- Withdrawal: Withdraw consent where processing is based on consent
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us:
- Remember your preferences and settings
- Analyze how our services are used
- Provide personalized content and recommendations
- Improve our services and user experience
You can control cookie settings through your browser preferences, though disabling certain cookies may affect the functionality of our services.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.
9. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
10. Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last updated" date. We encourage you to review this privacy policy periodically.
11. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us at:
Email: discretelearninginstitute@gmail.com
Address: The University of Zambia, Lusaka, Zambia
Phone: +26077996401 || +260765708988 || +260763993477 || +260958703568